Product Recall

At Xotic Car Parts, we are committed to providing high-quality exotic car parts to our valued customers. However, we understand that in rare instances, issues may arise that require a product recall to ensure the safety and satisfaction of our clients. Your safety and confidence in our products are our top priorities, and we take this responsibility seriously.

Recall Identification

If a product recall is initiated, we will promptly identify the affected parts by their part number, description, and manufacturing date. This information will be clearly communicated through our website, customer emails, and any other relevant communication channels.

Reason for Recall

The specific reason for the recall, whether it’s related to safety concerns, performance issues, or any other relevant factor, will be thoroughly explained. Our commitment to transparency means that you will receive accurate and detailed information about the issue at hand.

Customer Notification

In the event of a product recall, we will reach out to all customers who have purchased the affected parts using the contact information provided during the purchase. This notification will include the recall details, potential risks, and instructions on how to proceed.

Steps to Take

If you receive a recall notification for a product you have purchased from us, we strongly recommend taking the following steps:

1. Stop Use: Discontinue using the recalled part immediately to minimise any potential risks associated with the issue.
2. Contact Us: Get in touch with our dedicated customer service team using the provided contact information. We will guide you through the next steps, answer any questions you may have, and assist you in resolving the issue as quickly as possible.
3. Return and Replacement: Depending on the nature of the recall, we will provide instructions for returning the affected part. Once we receive the recalled part, we will replace it with a corrected version or issue a refund as appropriate.
4. Stay Informed: Regularly check our website and your email for updates regarding the recall. We will keep you informed about the progress of the recall, any developments, and the resolution process.

At Xotic Car Parts, your safety, satisfaction, and trust are of paramount importance to us. We apologise for any inconvenience a product recall may cause and appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Thank you for choosing Xotic Car Parts. Your passion for excellence drives us to deliver the best in the industry.